Essay about Conflict Resolution Case Study - 1283 Words

Conflict Resolution Case Study Conflict is inescapable, having the ability to recognize, understand, and resolve conflicts are important in both personal and professional lives. Myatt (2012) states that conflict in the workplace is unavoidable; if left unresolved, workplace conflict may result in loss of productivity and the creation of barriers that can inhibit creativity, cooperation, and collaboration. It is vital to embrace conflict and address problems through effective conflict-resolution tactics because if not handled appropriately, conflict will escalate. â€Å"If not handled properly, conflict may significantly affect employee morale, increase turnover, and even result in litigation, ultimately affecting the overall well-being of†¦show more content†¦About 2:30 in the afternoon, M.E. was in her patient’s room and J.P. confronted her in front of the respiratory staff and students that were present about why she was/wasn’t doing certain things and what was making her so slow; J.P. caught M.E. off guard and was very abrasive, belittling and verbally abusive; M.E. felt attacked and embarrassed, especially since this behavior took place in front of colleagues. J.P. felt frustrated that M.E. was not more competent and efficient in her care and confronted her about it. After the confrontation, there were no words spoken between the two of them for days and even though months have passed, there is still an obvious tension and unresolved conflict between these two individuals. There is currently a noticeable effort being put forth by both women but the conflict they experienced is not yet fixed. Cost of the Conflict The cost of the conflict does not only affect M.E. and J.P., but ripples out to affect their fellow nurses and other co-workers, and may even affect patients and their families to an extent. This conflict caused suffering of many people; M.E. was angered, upset, and stressed about the situation and still is uncomfortable around J.P. which is a shame because J.P. has so much nursing experience that could help M.E. in her nursing career. The respiratory staff that was in the room and overheard the confrontation was deeply upset about the situation and spoke to M.E. about it and how it affected the people inShow MoreRelatedWorkplace Conflict Resolution – a Case Study852 Words   |  4 PagesWorkplace Conflict Resolution – A Case Study Posted on October 13, 2009 Leaders frequently face situations where conflict arises in the workplace and they’re called upon to resolve the situation.   Although conflict is not generally regarded as a positive experience it actually can be a key opportunity to create change that will reduce friction in the workplace.   We can begin to defuse conflict by understanding what it is and implementing some practical strategies to manage it. Conflict is a naturalRead MoreCommunication and Conflict Resolution Case Study941 Words   |  4 Pagesmethods of conflict resolution. What types of conflict may occur in your team? How will you define team roles or functions to avoid conflict? 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